Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Since each Bambart piece is handcrafted to order, we can’t provide a general return option — but if you received a damaged or defective item, contact us at care@bambart.in or by phone, and we will provide a solution, either a refund or a replacement piece. You'll need to provide proper proof (photos) of the damage or defect. Our support team has full authority to approve or reject a claim.
Once our support team has inspected the case, we will notify you by email or WhatsApp whether your claim is accepted or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.
Once an order is dispatched it can't be cancelled, and no refund will be initiated for that. If your order is taking more than 10 days to deliver due to courier issues, contact us via WhatsApp or email — we'll escalate the issue with the courier and arrange delivery. If delivery still hasn't happened after 20 days, we will initiate a refund for the order.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Note: because every piece is handmade, small natural variations in grain, weave, or finish are part of the material and are not considered damage.
A cash-on-delivery advance will not be refunded if the customer cancels the order at the time of delivery. If the COD shipment is returned without delivery before reaching the customer, the advance will be refunded to the original method of payment, within a certain number of days.
Only regular-priced items may be refunded — unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at care@bambart.in.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
For any questions about this policy, reach us at care@bambart.in.
Bambart Store
Valillapuzha, Mukkam – Areekode Road, Mukkam, Calicut, Kerala, India 673639